Return/Exchange Policy

Return and Exchange Policy

At Sumira Silks, your satisfaction is our priority. While we do not accept returns right now, we do offer an exchange policy for items that arrive damaged or defective.

For This,  When you receive a product please start recording a video while opening the parcel. if the saree is defective, we will only exchange it if the video shows the defect from the time of opening.

1. Exchange Policy

  • Eligibility: Items must be unused, unwashed, and in their original condition with all tags intact.

  • Exchange Window: Exchanges must be initiated within 5 days of receiving the order.

  • Process: To initiate an exchange for a damaged or defective item, please contact our customer service at [sumirasilks@gmail.com / +91-6363749287] with your order details and a description of the issue. Our team will provide you with an exchange authorization and instructions.

  • Exchanges: Once we receive the damaged or defective item and verify its condition, we will ship the new item to you at no additional cost.

2. Non-Exchangeable Items

  • Custom-made or personalized items.

  • Items purchased on clearance or sale.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service within 5 days of receiving the order. We will arrange for a replacement at no additional cost to you.

4. Contact Us

  • For any questions or concerns regarding our exchange policy, please contact our customer service at [sumirasilks@gmail.com / +91-6363749287].

Thank you for shopping with Sumira Silks. Your satisfaction is our priority!